Refund policy
Returns
Our return window is 30 days from purchase. Contact rfomby@kokmg.com with your order number within that window to request an eligible return and confirm return instructions.
To qualify, items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required.
Non-returnable items
The following items are not eligible for return:
- Gift cards.
- Perishable goods, including food.
- Intimate or sanitary goods.
- Certain health and personal care items.
- Hazardous materials, flammable liquids, or gases.
- Sale items, except where required by applicable law.
Damaged, defective, or incorrect items
If an item arrives damaged, is defective, or differs from your order, email rfomby@kokmg.com with your order number, a description of the issue, and clear photos.
Please contact us before returning the item so we can review the issue and provide appropriate instructions.
For replacement-part fit questions, include photos of both parts and any model markings. Do not grind, drill, or force incompatible parts together.
Refunds
Once your return arrives and has been inspected, we will email you to confirm whether your refund has been approved.
Approved refunds are credited to your original payment method. Your bank or payment provider may require additional processing time before the credit appears.
Partial refunds may apply to items returned with damage, missing parts, or changes in condition for reasons unrelated to our error. Returns outside the stated window require review and are not automatically eligible.
If an approved refund has not appeared, check with your bank or payment provider first. If you still need assistance, contact rfomby@kokmg.com.
Exchanges
Exchanges are available for defective or damaged items following review. Contact us before sending an item back so we can confirm the replacement and return instructions.
Return shipping
For an ordinary eligible return, the customer is responsible for return shipping. Original shipping charges are non-refundable.
If K&D provides a return label, the applicable return shipping cost will be deducted from the refund. Contact us first about damaged, defective, or incorrect items so we can determine the appropriate shipping arrangement.
Use a trackable shipping service. For higher-value items, consider shipping insurance. Keep your tracking information until the return has been received.
Confirm the return destination with us before shipping. Our mailing address is:
K&D Equestrian LLC
P.O. Box 636
Gainesville, TX 76241
United States
Gifts
If the purchase was marked as a gift and shipped directly to you, an approved return will receive gift credit.
If it was not marked as a gift, or the purchaser received the order before giving it to you, an approved refund will go to the original purchaser.
K&D Platinum Bucket Promise
Eligible KD-120 Platinum buckets have separate coverage under the "K&D Platinum Bucket Promise" (https://kdequestrian.com/pages/kd-platinum-bucket-promise). That promise is separate from the standard return window.
Questions
Email rfomby@kokmg.com or call 940-665-7776.
This policy does not limit rights that cannot be excluded under applicable law.